INITIALIZING SESSION...
MOUNTING /home/anton..............[OK]
VERIFYING IDENTITY................[OK]
LOADING CV.TXT....................[OK]
ACCESS GRANTED
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/\ |\ ||/ \|\ | |\/| /\ /\ |_) | / \
/--\| \||\_/| \| | |/--\/--\| \_|_\_/
IT SYSTEMS ADMINISTRATOR // MICROSOFT 365 & ENTRA ID // NETWORK & ENDPOINT SECURITY
PROFILE
IT Support Engineer with 3+ years of progressive experience delivering enterprise IT operations, endpoint administration, and identity management across fast-paced corporate environments. Proven track record of optimizing service delivery and implementing process automations. Recognized for successfully driving cross-functional service delivery, optimizing IT infrastructure security, and maintaining high standards of user satisfaction.
CORE SKILLS
$ ls ./skills/it-operations-and-endpoints/
Microsoft 365
Microsoft Intune
Entra ID (Azure AD)
Active Directory
Windows File Server Permissions
Exchange Online
Windows 10/11
macOS
Ubuntu
$ ls ./skills/technical-support-and-networks/
Tier 2/3 Support
Hardware & Wi-Fi Troubleshooting
Software Deployment
Remote Support
VIP User Support
TCP/IP
DNS
DHCP
VPN Fundamentals
$ ls ./skills/identity-security-and-telecom/
SSO
Conditional Access
MFA
Endpoint Security
SPF/DKIM/DMARC
Fortigate Firewalls
PABX Telecom Support
Asset Management
$ ls ./skills/automation-cloud-and-itsm/
Python
Power Automate
PowerShell
Bash
Freshservice
Atlassian Jira
Hyper-V
VirtualBox
KVM
Podman
Oracle Cloud (OCI)
WireGuard VPN
Cloudflare DNS
PROFESSIONAL EXPERIENCE
$ cat changelog.log
┌─[ 2025.01 — PRESENT ]
IT Support Engineer @ Mondia
│ Mobile VAS, Fintech & Gaming — Dubai Internet City
- Regularly handle escalated, complex technical issues (L2/L3) across Windows, macOS, Microsoft 365, and Microsoft Entra ID environments for a distributed workforce of 200+ users
- Managed and closed an average of 20 service requests weekly within Freshservice, consistently maintaining over 99% compliance rate with strict Operating Level Agreements (OLAs)
- Built Power Automate workflows, deployment scripts and automations, eliminating manual overhead and increasing operational efficiency by 45%
- Created configuration policies for 200+ devices via Microsoft Intune
- Mentored and upskilled junior IT team members on core technical operations and troubleshooting workflows, resulting in a 90% reduction in escalations to senior engineers
┌─[ 2024.01 — 2024.12 ]
Junior IT Support @ Mondia
│ Mobile VAS, Fintech & Gaming — Dubai Internet City
- Led the IT onboarding and offboarding procedures for 200+ incoming and exiting employees to ensure seamless provisioning and data security compliance
- Packaged and deployed over 15 apps across Windows and macOS
- Provisioned dedicated VIP technical support for corporate C-level executives
- Documented technical solutions and contributed to the team's internal knowledge base
- Served as IT point of contact between business stakeholders, infrastructure teams, and external vendors
┌─[ 2023.05 — 2023.12 ]
IT Helpdesk Intern @ Mondia
│ Mobile VAS, Fintech & Gaming — Dubai Internet City
- Delivered Tier 1 technical support to over 80 office staff members, diagnosing hardware, software, and local network connectivity issues
- Executed routine preventive maintenance checks on office computers, corporate printers, meeting rooms and shared network devices to minimize office downtime
- Assisted with basic networking tasks including Ethernet cable crimping and troubleshooting
- Managed Active Directory user accounts and logged/resolved incidents using Freshservice
- Tracked and updated IT inventory logs, ensuring accurate asset lifecycle management
EDUCATION & CERTIFICATIONS
$ ls -la ./education/
drwxr-xr-x
Bachelor of Science in Information Technology — Amity University Dubai, UAE (2022)
$ ls -la ./certifications/
-rwxr-xr-x
CompTIA A+ — verify
-rwxr-xr-x
CompTIA Network+ — verify
-rwxr-xr-x
CompTIA Security+ — verify